Welcome to Fyzenra LLC. Your privacy is important to us. This Privacy Policy explains how Fyzenra LLC (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, browse our products, or purchase our Yoga Exercise Mats, Foam Rollers, and other fitness and wellness accessories (the “Products”).
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide a smooth and secure shopping experience, we collect certain information when you interact with our website.
When you place an order or contact us, we may collect personal details such as your name, billing address, shipping address, email address, and phone number. This information is necessary to process orders, deliver products, and provide customer support. Payment details such as credit or debit card information are processed securely through trusted payment processors and are not stored directly on our servers.
If you create an account, we securely store your login credentials in encrypted form. We may also keep records of communications you send to us through email or phone for support and service improvement purposes.
When you browse our website, certain information is automatically collected, including your IP address, browser type, device information, operating system, pages viewed, and browsing behavior. This helps us understand how visitors use our site and allows us to improve performance and user experience.
We may also receive limited information from third parties such as payment gateways, shipping carriers, and analytics providers to complete orders and enhance our services.
2. How We Use Your Information
Fyzenra LLC uses your information to operate our business efficiently and provide high-quality service.
Your information is primarily used to process orders, manage payments, ship products within the United States, send order confirmations, and provide tracking updates. We use it to respond to customer service inquiries, returns, exchanges, or warranty requests.
We may also analyze website usage to improve site functionality, optimize product listings, and enhance customer experience. With your consent, we may send promotional emails about new products, fitness gear, or special offers. You may unsubscribe at any time.
Additionally, your information helps us detect fraud, prevent unauthorized transactions, maintain security, and comply with legal requirements.
3. How We Share Your Information
We respect your privacy and do not sell or rent your personal information to third parties.
We only share your information with trusted service providers that help us operate our business. These include payment processors that securely handle transactions, shipping carriers that deliver your orders, hosting and ecommerce platforms that run our website, analytics services that help us understand traffic and performance, and customer support tools that assist us in responding to inquiries.
Information may also be disclosed if required by law or legal process, or in connection with a business transfer such as a merger or acquisition.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help remember items in your shopping cart, save your preferences, analyze website traffic, and enhance security. These tools allow us to provide a faster and more personalized shopping experience.
You may disable cookies through your browser settings, but doing so may limit certain features of our website.
5. Your Privacy Rights
As a customer in the United States, you have rights regarding your personal information.
You may request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your personal data where legally permitted. You may also opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.
To exercise your rights, simply contact us using the details provided below.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These measures include secure servers, encryption, and restricted access to sensitive data.
While we take strong precautions, no online system can be guaranteed 100% secure. We continuously work to maintain the highest level of protection.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill orders, provide customer service, meet legal obligations, and maintain business records. When information is no longer required, it is securely deleted or anonymized.
8. Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we learn that such information has been collected, we will promptly remove it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page along with the revised “Last Updated” date. Continued use of our website indicates acceptance of any changes.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Fyzenra LLC
Email: support@fyzenra.com
Phone: +34436296983
Address: 660 Wall St, Los Angeles, CA 90014, United States
Customer Service Hours: Monday–Friday 9AM–5PM EST